Booking a Routine Appointment
For routine appointments please book online* or by calling 0121 472 0129.
One third of GP appointments are available to book 4 weeks in advance.
One third of GP appointments are available to book 2 weeks in advance.
One third of GP appointments are available to book on the day.
New appointments are released at 7am online and at 8am via the telephone.
*Appointments are bookable online, please request this facility at app.birminghamandsolihullhealthapp.com if you have not already done so.
Appointments available to our patients are via telephone consultations, video consultations, face to face consultations and also via our Hub Practices.
Booking an Urgent Appointment
If you feel you need to see a doctor urgently please phone as early as possible as appointments on the day will be given on a first come, first served basis.
Please make the receptionist aware that you feel the problem is urgent – you will be asked to disclose the nature of the medical emergency by our reception team who inform the On Call GP. This information is used to prioritise appointments based on medical need. Failure to disclose this information may cause a delay in the GP contacting you. Feel assured our team are trained in confidentiallity and sharing of information is on a need to know basis only.
You may on occasion want some advice from the doctor, nurse or pharmacist however you do not need to come to surgery to obtain it. For example if you attended the surgery yesterday and were prescribed medication and have a simple query regarding it, it may be more convenient for you to request to the doctor via telephone to resolve the query.
We now also offer Virtual Appointments, which are consultations which happen with a GP or Pharmacist over the phone. The medical staff offer call back appointments between the hours of 8am and 8pm Monday-Friday and also at weekends (usually 8am-2pm).
If you feel this service would be appropriate for you then please call the surgery and the receptionist will book a virtual appointment with the appropriate clinician or you can book one of these phone calls using your BSOL App.
Please note this service is not appropriate for medical emergencies or serious health complaints and specifying a particular GP may be difficult.
Evening & Weekend Appointments
Bournbrook Varsity Medical Centre is a member of MyHealthcare and can offer evening and weekend face to face GP, Nurse and Healthcare Assistant appointments from Burbury, Fernbank, Fernley, Harborne, River Brook and West Heath Hubs. The extended hours appointments will be booked by our reception staff as usual but patients will be seen at whichever Hub is the most convenience for them. The addresses of the 5 Hubs plus the telephone numbers to ring if you needed to cancel or change an appointment are:
- Bath Row Medical Practice, 1st Floor, 30 Bath Row, birmingham B15 1LZ
- Harborne Medical Practice, 4 York Street, Birmingham B17 0HG
- Appointment cancellation telephone No. 0121 427 5246
- River Brook Medical Centre, 3 River Brook Drive, Birmingham B30 2SH
- Appointment cancellation telephone no. 0121 433 8910
- West Heath Medical Centre, 194-196 West Heath Road, Birmingham B31 3HB
- Appointment cancellation telephone No. 0121 483 2122
We are also able to offer our patients telephone consultations with either a GP or pharmacist based in MyHealthcare’s Virtual Hub at West Heath Medical Centre. The call will be booked by our reception staff for a time that is convenient to you.
Please ask a member of our staff if you would like further information.
You can book appointments online using the Patient App – sign up to the app here http://app.myhealthcare.co.uk
Telephone requests before 10.00am please.
Home visits are for patients who are too ill or infirmed to attend the surgery. Please give the receptionist as much detail as possible so that the doctor can prioritise the visits.
Please note that home visits take up to five times longer than if you come to the centre.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified will have had experience in several hospital specialties. They are completing their specialist training as a GP.
We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.